FAQs



SHIPPING

What does “production time” mean? Our products are handmade in Lebanon, Ohio. While many items are kept in stock, some are made to order. Items like crystal earrings take a relatively short time to make while enamel work may take several days or weeks. Please refer to the item listing for these details.

How will my order be shipped? We carefully pack each piece in a tulle wrapped gift box, then ship in waterproof bags via USPS First Class Package services.

How long will it take? We ship orders within 1-2 business days after the pieces are made. US orders typically take 3-7 days to arrive and international orders vary by destination. Once you place your order, we will keep in touch every step of the way to give you a delivery estimate.

How do I get free shipping? We offer free shipping discounts on all orders from time to time for members of the 10 Gables Gold Club. (sign up here)

 

REFUNDS AND EXCHANGES

Sweet items broken during shipping? Bummer, but we’ve got you covered! For most of our packages, we use a third party insurance provider. Upon receiving a damaged item, please let us know and we’ll work with you to complete the insurance reimbursement process requiring both of us to fill out a form. Once we receive the completed copy back from you, we’ll refund your entire purchase price or a smaller amount if we both agree damage is negligible.

How long do I have to return my order? Items are accepted for credit or exchange when returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Contact us to arrange pre-paid return postage.

What if I want to return a gift? Gift recipients are entitled to a nonrefundable merchandise credit. Contact us to arrange pre-paid return postage.

Package lost by USPS (i.e. tracking doesn’t say ‘Delivered’ when expected)? The USPS does a wonderful job, but sometimes black holes just happen. We’ll refund your purchase price and original shipping charges when a package is verified as lost. However, if tracking says ‘Delivered’ but your package is missing, we cannot provide a refund. Once the USPS delivers a package, it becomes your responsibility.

 

PAYMENT

How can I pay for my order and is my information secure? We gladly accept PayPal and major credit cards via secure gateways hosted by our service providers.

Will I be charged tax? Sales tax will be added to applicable orders for residents in Ohio and other states that require sales tax for online orders placed from other states. For international orders, you may also be responsible for import tariffs once you arrive at the post office. Please check with your postal provider for details.

How can I use my coupon? To receive a discount using a coupon, please enter the code at time of checkout.

 

PRIVACY AND DATA SHARING

Can I trust your site? Our website is hosted by Shopify. Shopify is trusted for PCI compliant design and cart solutions.  

What are your privacy and cookie policies? Please see our detailed privacy and cookie policies here.

 

OTHER QUESTIONS

Can I design a custom 10 Gables piece with you? Handcrafted items are made with love and ours get an extra dose. We love creating individual pieces, so please contact us with custom style requests for any of our handcrafted products or something completely new and you!

How do I know if I’ll like the colors in real life? Most of our photographs are taken in natural, unfiltered light or in our home studio using professional quality lighting. Please be aware that the appearance of colors can vary based upon your device and display settings. We do our best to accurately photograph and describe all products.

Who do you work with for product photography? All of the still images on our site showing 10 Gables products on white background are taken and processed right here by Chris Cravens. Chris works with some amazingly talented photographers for the imagery showing products on models and in beautiful spaces. The metadata associated with each photo includes credit. You can also learn more about our photographers. We love them!

Can I use your photos on my website in other places? We appreciate your love of 10 Gables products. Please do not copy photos for use in other places without written permission from us. Links to our original photos with credit are perfectly fine, though, and encouraged.

Can I create my own jewelry designs using your products as inspiration? All designs created by Chris Cravens for 10 Gables are copyrighted intellectual property. As an artist, Chris encourages you to explore the art of enameling, but asks that you do not copy designs verbatim.


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