I make everything for 10 Gables by hand, piece by piece, in my Lebanon, Ohio, jewelry workshop in the evenings and a few Saturdays each month. Please see the 'Time to make' section of the item you are interested in for the estimated number of days something will take to make. Once something is made, it is shipped and there will be additional transit time (see below).

Custom Orders: I am not taking custom orders at this time.

SHIPPING 

Shipping is now FREE on all US orders over $100! Shipping for orders less than $100 and other locations will be calculated at checkout. 

How will my order be shipped? I carefully pack each piece in a recyclable box via USPS Priority mail.

How long will it take to arrive? US orders typically take 1-3 days to arrive and international orders vary by destination. Tracking numbers are sent via email so you can watch your jewelry trek from my studio in Lebanon, Ohio, to you. See above for current production time for made to order and custom items. 

 

REFUNDS AND EXCHANGES

Sweet items broken during shipping? For most packages, I use a third party insurance provider. Upon receiving a damaged item, please let me know and I'll work with you to complete the insurance reimbursement process requiring both of us to fill out a form. Once I receive the completed copy back from you, I'll refund your entire purchase price or a smaller amount if we both agree damage is negligible.

How long do I have to return my order? Items are accepted for credit or exchange when returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Contact me to arrange pre-paid return postage.

What if I want to return a gift? Gift recipients are entitled to a nonrefundable merchandise credit. Contact me to arrange pre-paid return postage.

Package lost by USPS (i.e. tracking doesn’t say ‘Delivered’ when expected)? The USPS does a wonderful job, but sometimes black holes just happen. I'll refund your purchase price and original shipping charges when a package is verified as lost. However, if tracking says ‘Delivered’ but your package is missing, I cannot provide a refund. Once the USPS delivers a package, it becomes your responsibility.

How can I pay for my order and is my information secure? We gladly accept major credit cards and other payment types such as PayPal, Apple Pay, etc. via secure gateways hosted by our service providers.

Will I be charged tax? Sales tax will be added to applicable orders for residents in Ohio and other states that require sales tax for online orders placed from other states. For international orders, you may also be responsible for import tariffs once you arrive at the post office. Please check with your postal provider for details.

How can I use my coupon? To receive a discount using a coupon, please enter the code at time of checkout.

What is hand fabricated jewelry? In today's world, there are many methods using complex electronic equipment and software to design and create jewelry such as using CAD/CAM for design, 3-D printing models for casting, laser engraving and cutting, laser welding, and so forth. While I have a background in IT, I prefer to use traditional goldsmithing techniques to make jewelry by hand. This include the design process, sketching shapes to cut by hand with a jeweler's saw, using a torch to solder small pieces of silver and other metals together. I do use mechanical machinery in the shop from time to time, but even with these tools, there is skill required to finish pieces.

What is die striking? Die striking is a labor-intensive process which requires skill and expertise to produce exquisite work that will outlast cast pieces. I use dies fashioned from antique tooling used in the late 1800s/early 1900s to bring designs artisans produced during the Victorian, Art Nouveau, and Art Deco eras to you today. Depending on the complexity of design, a die-struck piece can take one to several days to make. I start by making ingots with recycled metal, usually sterling silver, then shape them into sheets using a mechanical tool called a rolling mill. Once a sheet is ready to be used, I use a 30-ton press to force the metal into the die. This process may be repeated several times combined with annealing the metal in between presses to get as much detail as possible. I then follow this process with hand chasing and carving, then will pierce the shapes with a jeweler saw and continue refining edges until they are just right to be used in a piece of new jewelry.

What is enameling? Many jewelers use paints and polymer coatings for 'cold enameling' to produce jewelry today. I prefer to use traditional techniques where glass is fired onto metal to produce brilliant gem-like elements in the fine jewelry I make. Vitreous (glass) enamel is an incredibly durable art medium that can last centuries when treated with care. To make enamel jewelry, I place the enamel onto metal using small brushes and other tools, then fire in a 1440 degree kiln. Each piece has at least three trips to the kiln, most have ten or more. Once the piece is finished being fired, I hand grind and polish it to smooth the glass to a brilliant, even shine.

What are enamel prints? To offer budget-friendly art jewelry, I transfer designs from my larger acrylic paintings and sketchbook images into enamel prints that maintain the details and quality of the originals. Each piece is fired three times, then hand polished to create an heirloom quiality piece of jewelry that will last a lifetime.

How do I know if I’ll like the colors in real life? Most of our photographs are taken in natural, unfiltered light or in our home studio using professional quality lighting. Please be aware that the appearance of colors can vary based upon your device and display settings. We do our best to accurately photograph and describe all products.

Who do you work with for product photography? All of the still images on our site showing 10 Gables products on white background are taken and processed right here by Chris Cravens. Chris works with some amazingly talented photographers for the imagery showing products on models and in beautiful spaces. The metadata associated with each photo includes credit. We love them!

Can I use your photos on my website in other places? We appreciate your love of 10 Gables products. Please do not copy photos for use in other places without written permission from us. Links to our original photos with credit are perfectly fine, though, and encouraged.

Can I create my own jewelry designs using your products as inspiration? All designs created by Chris Cravens for 10 Gables are copyrighted intellectual property. As an artist, Chris encourages you to explore the art of enameling, but asks that you do not copy designs verbatim.

Do you have a wholesale program? At this time, we are available in select local stores only. 

How can I contact you? We are located at 1901 Greentree Road, Lebanon, OH  45036 for in-person workshops and shopping events. You can reach us via email at chris@10gables.com.