Shipping and returns

SHIPPING 

Shipping is now FREE on all US orders! Shipping for other locations will be calculated at checkout.

How will my order be shipped? I carefully pack each piece in a recyclable box via USPS Priority mail.

How long will it take to arrive? US orders typically take 1-3 days to arrive and international orders vary by destination. Tracking numbers are sent via email so you can watch your jewelry trek from my studio in Lebanon, Ohio, to you. See above for current production time for made to order and custom items. 

 

REFUNDS AND EXCHANGES

Sweet items broken during shipping? For most packages, I use a third party insurance provider. Upon receiving a damaged item, please let me know and I'll work with you to complete the insurance reimbursement process requiring both of us to fill out a form. Once I receive the completed copy back from you, I'll refund your entire purchase price or a smaller amount if we both agree damage is negligible.

How long do I have to return my order? Items are accepted for credit or exchange when returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Contact me to arrange pre-paid return postage.

What if I want to return a gift? Gift recipients are entitled to a nonrefundable merchandise credit. Contact me to arrange pre-paid return postage.

Package lost by USPS (i.e. tracking doesn’t say ‘Delivered’ when expected)? The USPS does a wonderful job, but sometimes black holes just happen. I'll refund your purchase price and original shipping charges when a package is verified as lost. However, if tracking says ‘Delivered’ but your package is missing, I cannot provide a refund. Once the USPS delivers a package, it becomes your responsibility.