Refund policy

Sweet items broken during shipping? For most packages, I use a third party insurance provider. Upon receiving a damaged item, please let me know and I'll work with you to complete the insurance reimbursement process requiring both of us to fill out a form. Once I receive the completed copy back from you, I'll refund your entire purchase price or a smaller amount if we both agree damage is negligible.

How long do I have to return my order? Items are accepted for credit or exchange when returned in saleable condition within 30 days, accompanied by a sales receipt. Some exclusions may apply. Contact me to arrange pre-paid return postage.

What if I want to return a gift? Gift recipients are entitled to a nonrefundable merchandise credit. Contact me to arrange pre-paid return postage.

Package lost by USPS (i.e. tracking doesn’t say ‘Delivered’ when expected)? The USPS does a wonderful job, but sometimes black holes just happen. I'll refund your purchase price and original shipping charges when a package is verified as lost. However, if tracking says ‘Delivered’ but your package is missing, I cannot provide a refund. Once the USPS delivers a package, it becomes your responsibility.